Privacy Policy

Al Balad Optics respects the privacy of its customers. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website. 1. Data We Collect When you register, place an order, or book an appointment, we may collect: your name, phone number, email address, delivery address (which can be pinned via the map), details of your past orders, and your booked appointment details. We do not request or store your card details on our servers; electronic payments are processed through a certified, encrypted third-party payment gateway. 2. How We Use Your Data We use your data to: fulfill and deliver your orders, confirm and remind you of your exam or consultation appointments, contact you about your order status via WhatsApp or email, send a verification code when checking out as a guest or logging in, improve your shopping experience, and send offers and discounts if you subscribe to our newsletter (you may unsubscribe at any time). 3. Data Sharing We do not sell your data to any third party. Limited data (such as your phone number or order amount) may be shared with service providers necessary to operate the store, such as the electronic payment gateway and WhatsApp messaging service, only to the extent required to complete the service. 4. Cookies The website uses cookies to remember your preferences (such as language and currency) and to keep your shopping cart contents between visits. 5. Data Security We take reasonable technical measures to protect your data from unauthorized access, including account verification via a code sent to your phone or email. 6. Your Rights You have the right to view and update your registered data through your account page, and you may request deletion of your account and data by contacting us directly. 7. Data Retention We retain your order and appointment data for as long as legally and accounting-wise required, and for purposes of handling returns and warranty claims. 8. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be published on this page. 9. Contact Us For any inquiries regarding your data privacy, please reach out through the "Contact Us" page on the website.